Our return policy is for 14 workdays. Any return or exchange is not applicable beyond 14 workdays from the purchase date.
Certainly, here's a draft for your return policy regarding product conditions upon return:
We want you to be completely satisfied with your purchase. To ensure a smooth return or exchange process, please take note of the following conditions:
1. Intact Product Condition: Returned items must be in their original condition, unworn, unwashed, and with all original tags attached.
2. Odor-Free: Products must be returned without any distinct odors, including perfumes, smoke, or food scents.
3. Stain-Free: Items should not have any stains, marks, or traces of makeup.
Please make sure to adhere to these guidelines to facilitate a hassle-free return or exchange. Items that do not meet these conditions may not be eligible for return or exchange.
Our Return method
To initiate a return for the product, please adhere to the enclosed return form included with your order.
Sometimes, for a refund or product replacement, you might need to submit a video or photo of the defective or damaged item as proof.
Once we get and confirm your return (usually within 72 hours of receipt), you’ll get a confirmation email that your return has been completed. If there is a refund, it will be issued within 14 working days. Please note that relying on your bank or credit card company will take another 3-4 working days for the credit to be credited to your account.
Pre loved products:
Exchanges (if applicable)
Only defective or damaged products are subject to replacement. If the exact item needs to be exchanged. Send us an email at email@example.com.
Product Return Cost
We do not take any restocking fees.
Customers will be responsible for their shipping charges for returning any incorrectly purchased items. The cost of shipping is not refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.